FAQs

HOW CAN WE HELP?

Simple answers to
common questions.

Is there a free trial available?

While a free trial may seem like an attractive option for businesses researching DTC solutions, it's important to understand that each client will have their own specific requirements and needs. It's not always feasible to offer a one-size-fits-all solution, particularly for businesses with unique selling propositions, target markets, and sales channels.

Rather than offering a free trial, we encourage scheduling a live demo. This allows us to understand the specific needs of the business and customize the solution to their requirements. Our team of experts can walk clients through the platform's features and demonstrate how it aligns with their business objectives. We believe that a live demo is a more personalized approach to understanding a DTC solution's potential and can offer a more accurate representation of its capabilities.
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Furthermore, a live demo allows for an interactive conversation with our team of experts. We can answer any questions the client may have, provide guidance on best practices, and ensure that the platform aligns with their business goals. This level of interaction is not always possible with a free trial, as clients may not have a clear understanding of the platform's features and how they align with their unique business requirements.

What does your platform include?

The features offered by DTC solutions can vary, but some common ones include customizable storefronts, integration with various payment gateways, inventory management, order management, shipping and fulfillment, and analytics and reporting tools. Some platforms may also offer additional features such as email marketing, social media integration, and customer relationship management (CRM) tools. It's important to research different platforms to understand the features they offer and how they align with your business needs.

What does the platform cost?

The cost of a DTC solution can depend on various factors, such as the platform's features, the number of products you want to sell, and your monthly sales volume. Many platforms offer tiered pricing models, with basic plans starting at a lower cost and more advanced plans with additional features costing more. Some platforms may also charge transaction fees or subscription charges, so it's essential to read the pricing details carefully before committing to a platform.

Other factors to consider that are not included:
- Data migration
- Ongoing training
- Ongoing maintenance
- Credit card processing fees

How secure is your platform?

Security is a critical concern for any DTC solution. Synergy Commerce offers various security features, such as SSL encryption, firewalls, DDOS prevention and data backup and recovery systems. It's also tested often to ensure PCI-DSS and GDPR compliance to ensure that your customer data is protected.